Received:
2022-05-09 | Accepted:
2022-07-10 | Published:
2022-09-30
Title
The motivation of different employee generations: a case study of the spa industry
Abstract
The spa industry is one of the sectors of economic activities that react sensitively to natural, political, economic, legislative, and social changes. Even today, in the era of digitization, it is challenging to find the possibility of replacing human labor. Their live work realizes the preparation of the facilities and the offer of the services themselves. Social contact is essential to maintain the high quality of services provided in the spa, which requires high staff engagement. Employees create a real business relationship with the customer. This study's primary goal is to identify the motivation preferences of different employee generations in spa industry. The research methods used in the paper are general theoretical methods of scientific knowledge - induction, deduction, analysis, comparison, synthesis of available bibliographic sources, and scientific abstraction for generalization of results. Furthermore, we used the methods of descriptive statistics. The survey was an essential source of information. We tackled spa industry employees in Slovakia and the Czech Republic.
Keywords
employee motivation, retention, generation X, Generation Y, generation Z, baby boomer generation, workforce, Covid, SPA industry
JEL classifications
J21
, J24
, L80
URI
http://jssidoi.org/jesi/article/985
DOI
Pages
80-90
Funding
This paper was supported by the Slovak Ministry of Education's Scientific grant agency VEGA: "Digital economy and changes in the education system to reflect labor market demands". Project registration number: [Reg. No.: 1/1/0689/20
This is an open access issue and all published articles are licensed under a
Creative Commons Attribution 4.0 International License
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