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Source: Journal Citation ReportsTM from ClarivateTM 2022

Entrepreneurship and Sustainability Issues Open access
Journal Impact FactorTM (2022) 1.7
Journal Citation IndicatorTM (2022) 0.42
Received: 2017-08-11  |  Accepted: 2017-11-20  |  Published: 2017-12-29

Title

An evaluation of knowledge management system's components and its financial and non-financial implications


Abstract

Knowledge Management is an inclusive process of gathering knowledge, processing it and then utilising it in order to improve firm productivity and seek solutions to crucial problems. This paper is based on the assessment of structural framework of a Knowledge Management System (KMS) and how these components influence the financial and non-financial aspects of an organisation. The study mainly focuses on the evaluating the influence of KMS on the overall performance of SMEs in Austria. The current study investigates previous researches and theories to build a comprehensive understanding of the topic. It also conducts a quantitative analysis to evaluate the relationships between Knowledge Management Capabilities, Processes, and Firm Performance. To get first-hand information related to knowledge management practices, 126 managers and senior employees from 72 Austrian SMEs are surveyed. According to the results, KM capabilities have a significant positive relationship with KM processes. Moreover, KM processes in the Austrian SMEs have a significant positive influence on financial and non-financial performance. The study recommends increased focus on KM practices for improved overall performance.


Keywords

knowledge management systems, knowledge management capabilities, knowledge management processes, financial performance, non-financial performance, T-shaped skills, learning organisation, correlation, regression analysis


JEL classifications

G32 , G41


URI

http://jssidoi.org/jesi/article/152


DOI


HAL


Pages

315-329


This is an open access issue and all published articles are licensed under a
Creative Commons Attribution 4.0 International License

Authors

Luhn, André
Pan-European University, Bratislava, Slovakia https://www.paneurouni.com
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Aslanyan, Sergey
Pan-European University, Bratislava, Slovakia https://www.paneurouni.com
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Leopoldseder, Christian
Pan-European University, Bratislava, Slovakia https://www.paneurouni.com
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Priess, Pamela
Pan-European University, Bratislava, Slovakia https://www.paneurouni.com
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Journal title

Entrepreneurship and Sustainability Issues

Volume

5


Number

2


Issue date

December 2017


Issue DOI


ISSN

ISSN 2345-0282 (online)


Publisher

VšĮ Entrepreneurship and Sustainability Center, Vilnius, Lithuania

Cited

Google Scholar

Article views & downloads

HTML views: 3798  |  PDF downloads: 2206

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