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JCR Category: Business in ESCI edition

Entrepreneurship and Sustainability Issues Open access
Journal Impact FactorTM (2024) 1.3 Q3
Journal Citation IndicatorTM (2024) 0.26 Q4
Received: 2024-01-05  |  Accepted: 2024-04-15  |  Published: 2024-06-30

Title

Analyzing the Impact of Organizational Trust on Job Engagement: A Mediating Role of Employee Loyalty


Abstract

This research aimed to investigate the mediating role of employee loyalty in the relationship between perceived organizational trust and job engagement. The study utilized data from 268 employees across two private banks in Mongolia and conducted thorough analyses to evaluate the reliability and correlation of the variables via structural equation modelling (SEM). The study revealed that organizational trust had a positive impact on both employee loyalty and job engagement. These findings underscore the critical importance of organizational trust in fostering employee loyalty and promoting increased engagement in one's work. Additionally, the study identified a positive influence of employee loyalty on job engagement, indicating that loyal employees are more likely to be engaged in their roles. The research determined that employee loyalty fully mediated the connection between organizational trust and job engagement. While organizational trust directly affects engagement, its impact is also channelled through enhanced employee loyalty. This highlights the intricate relationship between organizational trust, employee loyalty, and job engagement in the workplace. The results of this study deepen the understanding of organizational trust and have important practical implications for improving employee loyalty and engagement. Specifically, the findings suggest that fostering transparency and open communication between management and employees can increase trust, leading to higher retention rates and greater willingness to go above and beyond job duties.


Keywords

organizational trust, employee loyalty, job engagement, bank employees


JEL classifications

L29 , M10 , M59 , O15


URI

http://jssidoi.org/jesi/article/1194


DOI


Pages

105-119


Funding

This paper is a partial output of the project of the project VŠTE v Českých Budějovicích, "IVSUPS2303 - Identification of elements of ethical management and CSR in SMEs".

This is an open access issue and all published articles are licensed under a
Creative Commons Attribution 4.0 International License

Authors

Zanabazar, Altanchimeg
National University of Mongolia, Ulan Bator, Mongolia https://www.num.edu.mn
Articles by this author in: CrossRef |  Google Scholar

Jambal, Tsolmon
Institute of Technology and Business in České Budějovice, České Budějovice, Czech Republic https://www.vstecb.cz
Articles by this author in: CrossRef |  Google Scholar

Natsagdorj, Solongo
National University of Mongolia, Ulan Bator, Mongolia https://www.num.edu.mn
Articles by this author in: CrossRef |  Google Scholar

Klementová, Iva
Institute of Technology and Business in České Budějovice, České Budějovice, Czech Republic https://www.vstecb.cz
Articles by this author in: CrossRef |  Google Scholar

Journal title

Entrepreneurship and Sustainability Issues

Volume

11


Number

4


Issue date

June 2024


Issue DOI


ISSN

ISSN 2345-0282 (online)


Publisher

VšĮ Entrepreneurship and Sustainability Center, Vilnius, Lithuania

Cited

Google Scholar

Article views & downloads

HTML views: 1303  |  PDF downloads: 495

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