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JCR Category: Business in ESCI edition

Entrepreneurship and Sustainability Issues Open access
Journal Impact FactorTM (2023) 1.2 Q4
Journal Citation IndicatorTM (2023) 0.33 Q3
Received: 2023-11-11  |  Accepted: 2024-02-02  |  Published: 2024-03-30

Title

Approaches towards performance measurement and management


Abstract

In today's dynamic and highly competitive business environment, performance measurement and management systems play a crucial role. They help companies to be competitive. However, companies must properly set up approaches towards performance measurement, management, and all associated activities to take full advantage of these systems and ensure their sustainability. This can be a challenging task. Only some researchers discuss approaches toward comprehensive performance measurement and management. The authors have identified issues related to understanding, implementing, and using these systems. This article aims to fill this gap by providing a comprehensive view of performance measurement and management. It describes the performance measurement system, components, steps, measures, measurement areas, users, and information transfer. The performance management system has to consider the context of the entire organisation and embrace external and internal factors that influence its implementation, development and quality, as well as tools that make it more efficient and ensure its sustainability. The suggested framework is graphically illustrated. Finally, the meaningfulness, reality and possible usability in practice are verified through semi-structured interviews with managers of selected companies.


Keywords

performance, management, approaches, measurement, system, factors, tools


JEL classifications

M10 , M12 , M21


URI

http://jssidoi.org/jesi/article/1166


DOI


Pages

118-133


Funding


This is an open access issue and all published articles are licensed under a
Creative Commons Attribution 4.0 International License

Authors

Lendelova, Lucie
University of Žilina, Žilina, Slovakia https://www.uniza.sk
Articles by this author in: CrossRef |  Google Scholar

Lendel, Viliam
University of Žilina, Žilina, Slovakia https://www.uniza.sk
Articles by this author in: CrossRef |  Google Scholar

Mackova, Denisa
University of Žilina, Žilina, Slovakia https://www.uniza.sk
Articles by this author in: CrossRef |  Google Scholar

Journal title

Entrepreneurship and Sustainability Issues

Volume

11


Number

3


Issue date

March 2024


Issue DOI


ISSN

ISSN 2345-0282 (online)


Publisher

VšĮ Entrepreneurship and Sustainability Center, Vilnius, Lithuania

Cited

Google Scholar

Article views & downloads

HTML views: 380  |  PDF downloads: 187

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