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Source: Journal Citation ReportsTM from ClarivateTM 2022

Entrepreneurship and Sustainability Issues Open access
Journal Impact FactorTM (2022) 1.7
Journal Citation IndicatorTM (2022) 0.42
Received: 2023-03-25  |  Accepted: 2023-09-15  |  Published: 2023-09-30

Title

Quality culture: a behavioral inspired way of quality in Slovak small and medium enterprises


Abstract

Corporate quality culture is perceived as a set of shared opinions, attitudes, ideas, interests and expectations in both the formal and informal relationships in quality management. An employee profile within the quality culture comprises three basic components: cognitive, affective and behavioral. The paper analyses the individual components of the employee profile within the Slovak small and medium enterprises and their impact on building a quality culture. The representativeness of the sample, based on the selected criteria (enterprise size and gender of respondents), was confirmed by Chi-square test. The research results were processed by the statistical programme IBM SPSS 19, using the methods of testing statistical hypotheses (Binomial test, Chi-square, Friedman, Wilcoxon, and Spearman tests), as well as the methods of descriptive statistics and data visualization. The paper'spaper's main contribution is the analysis of individual components of the employee profile and finding out their impact on building and maintaining a quality culture in the enterprise. The research results showed a strong dependence between the individual components of the employee profile.


Keywords

quality culture, employee profile, behavior, SMEs, quality management


JEL classifications

D83 , D91 , M14


URI

http://jssidoi.org/jesi/article/1113


DOI


Pages

220-232


Funding

This research was supported by the projects, which have received funding from the Scientific grant agency of the Ministry of Education, Science, Research and Sport of the Slovak Republic and the Slovak Academy of Sciences Grant Agreement Number 1/0642/22 and from the Slovak Research and Development Agency Grant Agreement Numbers APVV-21-0051 and APVV-22-0238.

This is an open access issue and all published articles are licensed under a
Creative Commons Attribution 4.0 International License

Authors

Malá, Denisa
Matej Bel University in Banská Bystrica, Banská Bystrica, Slovakia https://www.umb.sk
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Dobrovič, Ján
International School of Management Slovakia, Prešov, Slovakia https://www.ismpo.sk
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Sedliačiková, Mariana
Technical University in Zvolen, Zvolen, Slovakia https://www.tuzvo.sk
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Šatanová, Anna
International School of Management Slovakia, Prešov, Slovakia https://www.ismpo.sk
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Palinchak, Mykola
Uzhhorod National University, Uzhhorod, Ukraine https://www.uzhnu.edu.ua
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Journal title

Entrepreneurship and Sustainability Issues

Volume

11


Number

1


Issue date

September 2023


Issue DOI


ISSN

ISSN 2345-0282 (online)


Publisher

VšĮ Entrepreneurship and Sustainability Center, Vilnius, Lithuania

Cited

Google Scholar

Article views & downloads

HTML views: 743  |  PDF downloads: 319

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