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Articles

Analysis of perceived customer satisfaction in the context of rail transport: a case stude of the Slovak market

Ludovit Nastisin, Beata Gavurova, Radovan Bačík, Ivan Kopor, Stefan Kral

3080    1421

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DOI 10.9770/jesi2022.9.4(23)

KANO model as a tool of effective customer satisfaction diagnostics of postal services

Maria Rostasova, Anna Padourova, Tatiana Corejova

3374    1796

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DOI 10.9770/jesi.2020.8.2(49)
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